Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price From £899 per session

One-to-one training

Just you and the trainer’s undivided attention. Some people prefer to sit our courses on their own. Click the button to tell us a bit about yourself and suggest a date.

Price From £499 per session

Coaching and mentoring

Maybe you don’t want or need a full training course but would like a little help. Or maybe you’d like a lot of help. Either way coaching and mentoring could be the answer. Tell us more and we’ll be in touch.

Price £199 for first hour, £149/hr thereafter

This practical and effective course is aimed at those who are managing awkward or dysfunctional teams. It can take just one difficult team member, or someone who displays challenging behaviour, for a team to stop performing and lead to low productivity. If you are managing a difficult team, which will ultimately reflect badly on you, then this course is an ideal way  to learn how to turn things around.


By the end of the course, through group work, practical activities, discussion and debate, delegates should be able to:

  • Evaluate the current team structure and implement changes if required.
  • Appreciate how your management and leadership style impacts on the team and its performance
  • Identify the external and internal factors that affect team performance.
  • Examine the current conflicts within the team and identify escalation points.
  • Identify who holds the real power and influence in your team.
  • Understand the developmental stages that groups go through.
  • Recognise the different personality traits within the team and learn how to encourage team members to work productively with other members who have different norms.
  • Appreciate the importance of being assertive with team members, without fearing that you are being seen as aggressive.
  • Practice saying ‘no’ to unreasonable requests and recognise the negative impact of over promising.
  • Manage individual and group expectations.
  • Understand how to motivate team members to modify their behaviour for the good of the group.
  • Encourage a new team culture that produces best performance.


Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. And her teams are never difficult. We wouldn't dare be!


To find out what other people think about this workshop click here to read their comments.


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Mediation skills

Leadership and management skills

Assertiveness techniques

What our clients say:

"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."
07831 354026

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ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

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