Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session and fix a time and date that suits everyone. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price From £799 per session

One-to-one training

Just you and the trainer’s undivided attention. Some people prefer to sit our courses on their own. Click the button to tell us a bit about yourself and suggest a date.

Price From £399 per session

Coaching and mentoring

Maybe you don’t want or need a full training course but would like a little help. Or maybe you’d like a lot of help. Either way coaching and mentoring could be the answer. Tell us more and we’ll be in touch.

Price £199 for first hour, £99/hr thereafter

This practical online course is designed to help delegates to understand the principles of mediation and negotiation, the differences between being a mediator and a negotiator and the benefits of a mediation approach in the workplace. Disputes happen. That's life. But people often aren’t good at negotiation, or are so determined to get their own way at the expense of others that the dispute spirals out of control. Most of the time people sort things out by talking, active listening, compromising and collaborating. But, when that doesn’t work, we get stuck in a dispute, which can, often quickly turn disruptive, not only to those involved, but the wider team. Any unhealthy conflict is stressful, costly and distracting.

This course is aimed at anyone who wants to become a more effective negotiator, or who has the responsibility for mediating between two parties in dispute, as well as at those organisations who want a valuable resource of trained staff who can be offered as mediators, saving on the cost of employing outside agencies. It will provide an opportunity to practice key skills of effective mediation and negotiation, in a safe and engaging environment. Delegates will develop confidence in managing everyday workplace conflicts and be able to reduce grievances and disputes.


By the end of the course delegates should be able to demonstrate the necessary mediation skills which can be used in a variety of conflicts ensuring the quickest and most effective path to resolution. Through group work, case study, debate, presentation and individual learning, the following topics will be covered:

  • Recognising the key qualities, traits and characteristics of good mediators and negotiators. 
  • How mediation differs from negotiation.
  • Mediation & Negotiation - key principles and philosophies.
  • Why parties find themselves in conflict and how they react and cope with it and how negotiation and mediation helps.
  • Assisting parties to recognise the key stages in conflict escalation.
  • Setting up and running a mediation and negotiation session - the process.
  • Understanding the importance of positive communication 
  • Appreciate the subtle difference between being inflammatory "These are my red lines!" as opposed to conciliatory "I do have some deal-breakers!"
  • The importance of impartiality in mediation, especially when parties want the mediator to take sides.
  • Developing Active listening techniques: how to separate facts from feelings, perceptions and needs.
  • Recognising and appreciating the role that personality plays in the way people do what they do, and how the games that they play.
  • How to motivate parties to move towards agreement.
  • Dealing with prejudice and discrimination in the process.
  • How best to encourage all parties to reach agreement, dealing with deadlock and failure.


Sandy Keating leads this workshop. In the past she's helped universities, the emergency services, local authorities, NHS Trusts and trades unions reach agreement. In  the future she could help you.


To find out what other people think about this workshop click here to read their comments.


This workshop is available for online in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Dealing with difficult people

Leadership and management skills

Assertiveness techniques

What our clients say:

"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."
07831 354026

ACM Training

ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

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