All bookings are considered binding, whether placed online, by telephone or email.
If your organisation requires a PO number on your invoice - and most do - please email it to email@example.com
We accept payment by BACS only. Please use your invoice number as the payment reference and send your remittance advice to firstname.lastname@example.org. Our bank account number and sort code appear at the bottom of our invoices.
INVOICES & RECEIPTS
You will, of course, be sent an invoice by email. Let us know if you need a receipt, for example, if you've paid from your own pocket and need proof to claim it back from your employer.
If your invoice is discounted - for example because you've made a last minute booking, a block booking or chosen to pay in advance - then your invoice will clearly state how many days you have to pay. We reserve the right to re-invoice you at the full price if payment is not made within the discount period.
CANCELLATIONS & CHANGES
Life’s complicated and sometimes plans have to change. We understand that so although we only accept cancellations under exceptional cirumstances you can:
Please note that you will forfeit your place if you fail to let us know about any of the above changes or simply don't turn up (a no show) and any balance outstanding will remain payable in full.
Life’s sometimes complicated for us too, so If ACM Training needs to cancel a booking you can:
Very occasionally we have to change a venue from the one advertised. We always try to find an alternative within walking distance of the original location but where this is not possible and the new venue is more 5 miles from the original you can:
Please note that ACM Training will not be held liable for any other costs that might be incurred as a result of any changes.
We exercise our statutory right to claim interest on unpaid invoices (at 8% over the Bank of England base rate) and compensation* for debt recovery costs under the Late Payment legislation where we are not paid according to our agreed credit terms.
*Debt recovery costs are £40 for invoices up to £1,000 (inc VAT), £70 for invoices from £1,000 to £10,000 and £100 for invoices of more than £10,000.
We welcome delegates from outside the UK on our open, public workshops. But please note that places must be paid for in full before the course unless by prior arrangement. We are also delighted to deliver our workshops for you in-house anywhere in the world. Please contact us for a quote.
"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."