This practical and effective one-day course is aimed at those who are managing awkward or dysfunctional teams [and unfortunately, it only takes one disruptive or difficult person to create dysfunction in a team]. It can simply take one difficult team member, or someone who displays challenging behaviour, for a team to stop performing and lead to low productivity. If you are managing a difficult team, which will ultimately reflect badly on you, then this course is an ideal way in which to learn how to turn things around.

Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about managing difficult teams.


By the end of the course, through group work, practical activities, discussion and debate, delegates should be able to:

  • Evaluate the current team structure and implement changes if required.
  • Appreciate how your management and leadership style impacts on the team and its performance
  • Identify the external and internal factors that affect team performance.
  • Examine the current conflicts within the team and identify escalation points.
  • Identify who holds the real power and influence in your team.
  • Understand the developmental stages that groups go through.
  • Recognise the different personality traits within the team and learn how to encourage team members to work productively with other members who have different norms.
  • Appreciate the importance of being assertive with team members, without fearing that you are being seen as aggressive.
  • Practice saying ‘no’ to unreasonable requests and recognise the negative impact of over promising.
  • Manage individual and group expectations.
  • Understand how to motivate team members to modify their behaviour for the good of the group.
  • Encourage a new team culture that produces best performance.


Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. And her teams are never difficult. We wouldn't dare be!


To find out what other people think about this workshop click here to read their comments.


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Mediation skills

Leadership and management skills

Assertiveness techniques

Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £1199 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £1199 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."
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