More and more of us are finding ourselves working alone - either from home or in the field. The law requires employers to consider carefully, and then deal with, any health and safety risks for people working alone. If you work alone, particularly visiting clients or service users, then this course is a must. It's also ideal for those responsible for ensuring the health and safety of lone workers in their organisation. We run both open [London & Manchester] and on-site/in-house courses.

Employers are responsible for the health, safety and welfare at work of all their workers. They also have responsibility for the health and safety of any contractors or self-employed people doing work for them. Employers have a duty to assess risks to lone workers and take steps to avoid or control risks where necessary. Employers who have five or more employees must record the significant findings of all risk assessments. These responsibilities cannot be transferred to any other person, including those people who work alone.

Lone workers also have responsibilities to take reasonable care of themselves and other people affected by their work activities and to co-operate with their employers in meeting their legal obligations. 


1. Demonstrate a solid understanding of hazards associated with lone working, to identify the potential risks, appreciating that not all hazards become risks.

2. Develop a sound set of control measures, designed to reduce the chance of a hazard becoming a risk.

3. List the risks categories associated with their specific lone working role.

4. Take responsibility as the lone worker, whilst appreciating the employers’ responsibility

5. Appreciate the need for risk prevention and for being traceable.

6. Develop strategies which encourage a 'culture of care' within their work team/s. 

7. Conduct a personal safety risk assessment and identify the best way to share this with others. 

8. Use safety protocols, equipment and technology to manage different lone working situations.

9. Understand the impact of their body language, words and phrases on handling awkward lone working situations.

10. Recognise the key escalation stages in conflict escalation and know how to stay calm and in control.

11. Know how to structure and control the situation, manage unpredictability and handle abusive behaviour.

12. Appreciate why people can become difficult and threatening in different situations and how best to deal with this as a lone worker. 

13. Use practical techniques to manage aggressive situations and calm difficult people down.

14. Appreciate the correct process in reporting incidents and near misses and how to review practical, current policies and procedures.


Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. 


To find out what other people think about this workshop click here to read their comments.


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Mediation skills

Leadership and management skills

Assertiveness techniques

Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £1199 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £1199 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."

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