Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price From £599 per session

One-to-one training

Just you and the trainer’s undivided attention. Some people prefer to sit our courses on their own. Click the button to tell us a bit about yourself and suggest a date.

Price From £499 per session

Coaching and mentoring

Maybe you don’t want or need a full training course but would like a little help. Or maybe you’d like a lot of help. Either way coaching and mentoring could be the answer. Tell us more and we’ll be in touch.

Price £199 for first hour, £149/hr thereafter

Zoom has rapidly become the go-to platform for home workers everywhere. But few are using it and other services like Microsoft Teams to their full potential. So this three hour online workshop will help you make the most of the Zoom boom by guiding you through the technical, editorial and presentational barriers to effective communication.


This course is broken into three sections:

  1. Technical – hosting and participating in Zoom meetings. What buttons to press, when and where to find them.
  2. Editorial – online (and offline) words matter. How to say what you want to say clearly and concisely.
  3. Presentational – looks matter. How to present yourself non-verbally in the best possible light – literally and non-literally.



  • An overview of the features available in meeting host and meeting delegate modes.
    • A more detailed explanation of the main features/tabs such as audio, video, participants and share screen.
    • Security, data protection and recording.
    • Some of the lesser-used features such as chat, virtual whiteboard, and breakout rooms and their strengths and weaknesses.
    • Smartphone and tablet app versus desktop or laptop versions of Zoom.


  • Why establishing your communication purpose and objectives before you host a Zoom meeting are essential.
    • For clarity and brevity distilling your content into key messages.
    • Evidencing those key messages with facts and figures – the head stuff – and…
    • ...illustrating them with stories – the heart stuff.
    • Structuring the information to grab an audience’s attention and hold it.
    • Promotional techniques – reinforcing the important bits with techniques such as repetition and tagging.
    • Silence is golden – why less is more.


  • How to present yourself via Zoom
    • Camera – the limitations of fixed focal length webcams and how to make the best of them or use external cameras and multiple inputs.
    • Lights – why sitting in front of a window or strong light source is usually a bad idea but sitting beside one is good.
    • Action – it’s all in the face. Why Zoom means we have to be a bit like small screen actors and consider what the audience can’t see as much as what they can see.
    • Sound – headset on or off? How not to sound as if your head’s in a bucket. The ups and downs of internal or external microphones.
    • Stage – plain or busy background, kitchen, study or spare bedroom? Where to sit and how to “dress” - both yourself and the “set” (stage)
    • Props – why a real picture or prop maybe worth a thousand words or PowerPoint slides.

Remote/distance workers (including teachers and trainers) who want to make the best use of Zoom to communicate effectively and purposefully.  

Richard Uridge. Richard's background in television means he's well used to the small screen and believes Zoom is turning us all into television presenters - whether we like it or not. So he brings to the course a wealth of experience about how to look and sound your best. See Richard in action on our YouTube channel.



Broadcast media training

Media coaching

What our clients say:

"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."

07831 354026

ACM Training

ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

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