ASSERTIVENESS TECHNIQUES

If you find yourself saying yes when you should really be saying no or saying sorry when no apology is warranted then this course is for you. Learn how to be more assertive and say what you mean without worrying that you might cause offence.

Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price

From £799 per session

One-to-one training

Just you and the trainer’s undivided attention. Some people prefer to sit our courses on their own. Click the button to tell us a bit about yourself and suggest a date.

Price

From £499 per session

CONTENT

Through a thoughtful mix of presentation, led-discussion, theory, case-study, debate and break-out groups, you should, by the end of the course, be able to:

Say No when you mean No - explore ways in which to be more persuasive and practice saying 'no' more often.
Worry less about trying to please everyone and wanting or needing others to like you.
Recognise the difference between assertive, aggressive and passive behaviour.
Identify your own strengths and weaknesses.
Understand human behaviour and appreciate the various influences on your own behaviour - personality, motivation and perception.
Trust v Fear - learn how to trust your actions and decisions, whilst reducing your fear of the consequences.
Resolve conflicts & develop strategies for becoming more assertive when dealing with difficult people.
Learn how to avoid getting 'hooked' into behaving against your will by others.
Change the way you view difficult behaviour - negative to positive thinking.
Deal with barriers to assertiveness.
Develop assertive behaviour, self-esteem and confidence, using assertive language and body-language.
Develop ways to raise 'sensitive' issues.
Gain new ways in which to give and receive critical feedback and cope with criticism.
Apply assertive techniques in different workplace situations and know how to build on work-place relationships.

FACILITATOR

Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. And when she says no she means no. Just you try her!

FEEDBACK

To find out what other people think about this workshop click here to read their comments.

IN HOUSE

This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.

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