Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

This workshop is ideal whether you’re new to the job or an experienced hand looking to move to the next level. Delegates will learn how to effectively train colleagues or clients in an interesting, engaging and confident manner, whilst gaining news skills, knowledge and understanding about how best to train others. Topics covered include the qualities & traits of a successful trainer, how to create an effective physical and psychological learning environment, the importance of individual learning styles, how to motivate trainees and a range of engaging activities and tools to use in a brain-friendly learning environment.


By the end of this workshop, through small group activities, whole group exercises and practical sessions, you should be able to demonstrate a solid understanding and appreciation of the following:

  • The qualities and traits of a successful and confident trainer 
  • Creating an effective physical & psychological learning environment
  • The characteristics of learners
  • Individual Learning Styles, how to ensure that you are matching your training to the needs of the learner and how best to work with mixed ability groups
  • Getting to know your learners, their personalities and how this impacts on the learning environment
  • Motivating trainees, especially those who do not want to be there
  • Communication skills, barriers and styles
  • How best to manage difficult learners
  • Active versus passive training methods - trainer v trainee led sessions
  • The strengths and weaknesses of different training strategies and tactics
  • Effective questioning skills to engage learners
  • The pros and cons of the range of training aids and how best to use ice-breakers and post-lunch activities
  • The key components of a training plan
  • How to write observable and measurable objectives
  • The key to successfully ending a training session
  • Effective training evaluation techniques - using Kirkpatrick's Four-Level Evaluation Model
  • Comfortably giving and receiving feedback


Our train-the-trainer workshops are facilitated by Sandy Keating. She combines more than 25 years of practical experience and a strong theoretical underpinning with degrees in education, learning and adult vocational education. Read more about Sandy here.


To find out what other people think about this workshop click here and then choose from the drop down menu to read their comments..


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Time management

Presentation skills

Dealing with difficult people

What our clients say:

"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."
01584 890970

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ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

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