Zoom has rapidly become the go-to platform for home workers everywhere. But few are using it and other services like Microsoft Teams to their full potential. So this two hour online workshop will help you make the most of the Zoom boom by guiding you through the technical, editorial and presentational barriers to effective communication.


This course is broken into three sections:

  1. Technical – hosting and participating in Zoom meetings. What buttons to press, when and where to find them.
  2. Editorial – online (and offline) words matter. How to say what you want to say clearly and concisely.
  3. Presentational – looks matter. How to present yourself non-verbally in the best possible light – literally and non-literally.



  • An overview of the features available in meeting host and meeting delegate modes.
    • A more detailed explanation of the main features/tabs such as audio, video, participants and share screen.
    • Security, data protection and recording.
    • Some of the lesser-used features such as chat, virtual whiteboard, and breakout rooms and their strengths and weaknesses.
    • Smartphone and tablet app versus desktop or laptop versions of Zoom.


  • Why establishing your communication purpose and objectives before you host a Zoom meeting are essential.
    • For clarity and brevity distilling your content into key messages.
    • Evidencing those key messages with facts and figures – the head stuff – and…
    • ...illustrating them with stories – the heart stuff.
    • Structuring the information to grab an audience’s attention and hold it.
    • Promotional techniques – reinforcing the important bits with techniques such as repetition and tagging.
    • Silence is golden – why less is more.


  • How to present yourself via Zoom
    • Camera – the limitations of fixed focal length webcams and how to make the best of them or use external cameras and multiple inputs.
    • Lights – why sitting in front of a window or strong light source is usually a bad idea but sitting beside one is good.
    • Action – it’s all in the face. Why Zoom means we have to be a bit like small screen actors and consider what the audience can’t see as much as what they can see.
    • Sound – headset on or off? How not to sound as if your head’s in a bucket. The ups and downs of internal or external microphones.
    • Stage – plain or busy background, kitchen, study or spare bedroom? Where to sit and how to “dress” - both yourself and the “set” (stage)
    • Props – why a real picture or prop maybe worth a thousand words or PowerPoint slides.

Remote/distance workers (including teachers and trainers) who want to make the best use of Zoom to communicate effectively and purposefully.  

Richard Uridge. Richard's background in television means he's well used to the small screen and believes Zoom is turning us all into television presenters - whether we like it or not. So he brings to the course a wealth of experience about how to look and sound your best. See Richard in action on our YouTube channel.

To find out what other people think about this and other workshops click here to read their comments.

This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Broadcast skills builder rehearsal service

Crisis communication

Presentation skills masterclass

Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £499 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £499 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."

01584 890970

ACM Training

ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

Five minute masterclasses
Special offers
Consultancy services

Follow us on Facebook  Follow us on Twitter  Read the ACM blog  Read the Difficult People blog  LinkedIn

© ACM Training