Sometimes even winning teams lose their way. Just ask Jose Mourinho! So this workshop has been designed to help you examine what's gone wrong with your workplace team, explore options to put things right and put your preferred options into action. We can't guarantee you'll return to the top of the table straight away. But we can assure you you'll improve.

In many instances, the conflict which exists in a team, work unit or organisation has a long-term history and its origins may no longer be clear. There may be problems associated with systemic issues such as the approach to problem-solving and decision making. They may relate to recruitment and selection practices, the style of leadership or management, pathways and styles of communication, or the lack of a shared vision. Team members may simply not be used to speaking openly with each other. Whatever the cause(s), ultimately the workplace suffers with chronic distress and shame, both of which erode goodwill and trust. This new training course is aimed at those who need to know to transform a struggling team into a fully functional, cohesive, and productive one.


Through practical exercises and group work, you will be challenged to look closely at the dynamics in your own team and what role you play – ensuring that you return to work with the tools to tackle the dysfunction head on. During the session, the following topics will be introduced:

  • Functional versus Dysfunctional team characteristics.
  • Use the traditional Tuckman model to provide insights into those stages that are positive (functional) and those that are negative (dysfunctional).
  • Identify what triggers dysfunction in your team.
  • What you can do to turn the situation around.
  • Know what structures need to be put in place.
  • How to create commitment and accountability between team members.
  • Implement the key strategies to engender trust and reduce fear.
  • How to effectively deal with conflict.
  • Ensure all team members are equipped with authentic communication and facilitation skills.
  • Recognise the 8 signs of a healthy team


Sandy Keating is the "Special One" on this workshop. Her first team leadership role was as the youngest-ever graduate of a leading department store's fast track management programme and she's been fascinated with the pratice and theory of team management ever since. In cricket she supports Australia. And there's a winning team if ever there was one!


To find out what other people think about this workshop click here and then choose from the drop down menu to read their comments..


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Time management

Dealing with diffcult people

Presentation skills

Register your interest in a mixed group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Book an exclusive group session

If you're ready to order a group session for you and your colleagues (think in-house but online) and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £999 per session

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £999 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

What our clients say:

"An excellent training session, very well run and very engaging. I would go as far as to say probably the best training session I have ever been on."
01584 890970

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ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

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