ACM Training | workshops & courses

Individuals and organisations who want to improve the way they present and communicate - both formally and informally - for effectiveness and profitability. For more specific and detailed training in how to speak in public, using PowerPoint, you might find our Public Speaking & PowerPoint Presentations training course more useful.

CONTENT

Through the use of group work and individual activities, this workshop provides an opportunity for participants to practice the techniques and skills needed to prepare and deliver effective presentations. This course also introduces the wide number of sources of noise or interference that can enter into the communication process.

PROGRAMME OUTLINE

Barriers to Effective Communication

Aim: An introduction to the wide number of sources of noise or interference that can enter into the communication process. By the end of this section participants should:

· Appreciate this can occur when people know each other very well

· Be able to recognise the sources of error

· Understand that in a work setting, it is even more common since interactions involve people who not only don't have years of experience with each other, but that communication is often complicated by complex work place relationships

Reading Nonverbal Communication Cues
Aim: A large percentage of the meaning we derive from communication, we derive from the non-verbal cues that the other person gives. By the end of this section the following key points will have emerged:

· Often a person says one thing but communicates something entirely different through vocal intonation and body language

· These mixed signals force the receiver to choose between the verbal and nonverbal parts of the message

· Most often, the receiver chooses the nonverbal aspects

· Mixed messages create tension and distrust because the receiver senses that the communicator is hiding something or is being less than candid

Developing Communication Skills: Listening & Responding Skills
Aim: There are many situations when you need to solicit good information from others - interviewing candidates, solving work problems or improving work performance. We cover the following points in this session:

· The specific strengths of a skilled communicator

· Developing sound responding skills

· Effective responses when confronted with work problems

Constructive & Effective Feedback Skills
Aim: Managers often struggle with one of the most important, yet trickiest and most difficult management tasks: providing constructive and useful feedback to others. In this session, we discuss the following key points:

· Effective feedback is absolutely essential to organisational effectiveness

· People must know where they are and where to go next in terms of expectations and goals…yours, their own, and the organisation

· The characteristics of effective feedback

Presentation Skills: preparation & delivery
Aim: Every participant is provided with an opportunity to practice the techniques and skills needed to prepare and deliver a great presentation. By the end of the day participants should be able to demonstrate:

· The techniques to design and build a dynamic presentation with logically ordered objectives

· How to construct a clear, powerful and influential introduction and conclusion, so that the presentation leaves a lasting impression

· How to anticipate the differing needs and concerns of everyone in the audience, to ensure that the presentation really ‘hits the spot’

· How to deal with ‘stage fright’ and nerves, so that they work for you rather than against you

WORKSHOP FACILITATOR

Your facilitator will be the BBC broadcaster, Richard Uridge. With a wealth of experience in presentation, journalism, production & direction, training & consultancy, Richard has been leading our Media and Communication workshops for the past 15 years. Should you wish to find out more about Richard, ACM Training's clients, our training programmes or productions, please return to the home page of our website, to make your selection.

TO FIND OUT WHAT OTHERS THINK

...about this and other workshops click here and then choose from the drop down menu to read their feedback.

DATES, LOCATIONS & VENUES

...for all of our workshops can be found here.

TO BOOK A PLACE

...click the "check availability" button at the top of the page and then click "book now" next to your chosen date. Alternatively email bookings@acmtraining.co.uk

FOR FURTHER INFORMATION

...about ACM Training, our clients, production facilities and terms & conditions, please feel free to browse this website or email me at richard@acmtraining.co.uk

IN-HOUSE

...is the way we deliver training to most of our bigger clients. Depending on the workshop we can cater for up to a dozen people at a time - sometimes more. Contact us with your requirements.