BOOKINGS - TERMS & CONDITIONS

BOOKINGS
All bookings are considered binding, whether placed online, by telephone, fax or email.

PURCHASE ORDERS
If your organisation requires a PO number to appear on our invoice, please either fax to +44 1584 890810, or email to accounts@acmtraining.co.uk or post to Accounts, ACM Training, Crosshands, Coreley, Shropshire SY8 3AR.

PAYMENTS
Payment can be made by cheque, BACS, credit or debit card. Cheques should be made payable to ACM Training. BACS payments should be made quoting your invoice number as the reference to the HSBC Bank, Ludlow. The sort code and account number appear at the bottom of your invoice. Please email accounts@acmtraining.co.uk or telephone 01584 890970 if you wish to pay by debit or credit card. All fees are subject to VAT at the prevailing rate.

DISCOUNTS
To qualify for our discount rate for a place on our public training courses, payment must be made by credit/debit card at the time of booking.

To qualify for our discount rate for an in-house/on-site booking, you will be invoiced at the full rate, but you will receive the discounted rate, if payment is received within 7 days of the booking confirmation.

CANCELLATIONS
We understand that circumstances sometimes dictate that bookings may need to be altered. However, cancellations and changes can cause us difficulties and are therefore subject to the following conditions:

A. Delegates will not be entitled to a refund if the booking has been paid for in advance;

B. All invoices, for the original booking, remain payable in full, if payment has not been made in advance;

C. Delegates may send a substitute delegate to the originally booked training course and date, which is not subject to an additional fee;

D. Delegates may elect to attend the same training course on a future date, which is subject to an additional £25 rebooking fee;

E. Delegates may send a substitute delegate to attend the same training course on a future date, which is subject to an additional £25 rebooking fee;

F. Delegates may elect to attend an alternative training course on a future date, which is subject to an additional £25 rebooking fee;

G. Delegates may send a substitute delegate to an alternative training course on a future date, which is subject to an additional £25 rebooking fee;

H. Delegates may request a credit note, to be redeemed within 12 months, which is subject to an additional £25 rebooking fee.

If ACM Training needs to cancel a booking
Delegates shall be entitled to receive a full refund of any monies paid. Alternatively, delegates may choose to attend any future workshop of the same duration and cost. ACM Training will not be held liable for any other costs that might be incurred as a result of the change or cancellation.

If ACM Training needs to change or cancel the training course date
If the course is cancelled, or if the new date is not suitable, delegates shall be entitled to receive a full refund of any monies paid. Alternatively, delegates may choose to attend any future workshop of the same duration and cost. ACM Training will not be held liable for any other costs that might be incurred as a result of the change or cancellation.

If ACM Training needs to change a venue
If for whatever reason, we change the venue, ACM Training reserves the right to substitute a ‘like-for-like’ address, within a 12-mile radius of the original venue. Should the substitute venue be outside a 12-mile radius, delegates may choose to attend any future training course of the same duration and cost. ACM Training will not be held liable for any other costs that might be incurred as a result of the change.