BOOKINGS - TERMS & CONDITIONS

Full-cost bookings will only be guaranteed if the workshop fee is received within 14 days of a VAT invoice being issued. The only exception is for bookings where an official purchase order on company letterhead is received by ACM Training within 7 days of the booking date. All full-cost bookings must be paid within 14 days of delivery.

Discount bookings will only be guaranteed if the workshop fee is received within 14 days of a VAT invoice being issued. If the discount booking is for delivery within 14 days, a VAT invoice will be issued on the booking date and payment must be must be received immediately.

International bookings will only be guaranteed on receipt of an official purchase order on company letterhead and payment of the VAT invoice received within two weeks of delivery. If the international booking is for delivery within 14 days, a VAT invoice will be issued on the booking date and payment must be must be received immediately.

In-house bookings will only be guaranteed on receipt of an official purchase order, on company letterhead. All in-house bookings must be paid within 14 days of delivery.

Purchase orders may be faxed to +44 1584 890810, emailed to accounts@acmtraining.co.uk or posted to Accounts, ACM Training, Crosshands, Coreley, Shropshire SY8 3AR.

Payment can be made by cheque, BACS, credit or debit card. Cheques should be made payable to ACM Training. BACS payments should be made quoting your invoice number as the reference to the HSBC Bank, Ludlow. The sort code and account number appear at the bottom of your invoice. Please email accounts@acmtraining.co.uk or telephone 01584 890970 if you wish to pay by debit or credit card. All fees are subject to VAT at the prevailing rate.

If you need to cancel or change a booking don't worry because we understand that circumstances sometimes dictate that bookings may need to be altered. However, cancellations and changes can cause us difficulties and are therefore subject to the following conditions:

• If you cancel any booking more than 21 working days prior to the date of delivery, irrespective of the booking date, we will make a charge of 25% of the full invoice fee plus VAT. This cancellation charge will be payable by you or might, at the discretion of ACM Training, be deducted from any refund of fees due.
• If you cancel a booking within and including 21 working days of the workshop date, for whatever reason, irrespective of the booking date, the full fee will remain payable and no refund of fees paid will be made.
• Requests to transfer full-cost, international and in-house bookings are subject to the same deadlines and charges as cancellations.
• Requests to cancel discount bookings are subject to the same deadlines and charges as cancellations but will be charged at the full-price rate.
• You may substitute an alternative delegate at any time up until 5pm of the working day prior to delivery.

If ACM Training needs to cancel or change a booking delegates shall be entitled to receive a full refund of any monies paid.  Alternatively, delegates may choose to attend any future workshop of the same duration and cost.  ACM Training will not be held liable for any other costs that might be incurred as a result of the change or cancellation.

If ACM Training needs to change a venue for whatever reason, we reserve the right to substitute a ‘like-for-like’ address, within a 10 mile radius of the original venue. Should the substitute venue be outside a 10-mile radius, all delegates, irrespective of booking status shall be entitled to receive a full refund of any monies paid. Alternatively, delegates may choose to attend a future workshop of the same duration and cost.  ACM Training will not be held liable for any other costs that might be incurred as a result of the change.