Whilst some workplace conflict can be positive, if left unchecked, unhealthy conflict can be extremely damaging, resulting in uncomfortable relationships, mistrust between colleagues, a lack of accountability, less creativity, lower productivity, stress and sickness, a loss of commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practice, this hands-on and effective training course aims to turn conflict into a productive force.

Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about resolving that conflict.


  • Defining conflict and appreciating the advantages and disadvantages of conflict.
  • Identifying the different styles of conflict.
  • Managing conflict within the team, with those you might line manage or 'managing upwards.'
  • Understanding how and why conflicts arise, the source/causes, the triggers and how best to respond.
  • Recognising the key stages in conflict escalation and developing prevention or minimisation strategies.
  • Becoming more assertive, learning how to say 'no' more often, manage expectations and learning how to give constructive feedback without feeling the need to apologise for doing so.
  • Appreciating the importance of giving and receiving critical feedback during a conflict and devising tactics for minimising conflict.
  • Identifying who has the power and influence in your team and who are the aggressive, passive and assertive members in the group.
  • Using a knowledge of personality, perception and motivation to move beyond conflict.
  • Knowing how to approach conflict, negotiate a common ground or, at the very least, 'agree to disagree'.


Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. There's never been any conflict where she works. Honest!


To find out what other people think about this workshop click here and then choose from the drop down menu to read their comments..


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Mediation skills

Negotiation techniques

Leadership and management skills

Assertiveness techniques

Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £999 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £999 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."
01584 890970

ACM Training

ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

Five minute masterclasses
Special offers
Consultancy services

Follow us on Facebook  Follow us on Twitter  Read the ACM blog  Read the Difficult People blog  LinkedIn

© ACM Training