Bullying and harassment is most common in organisations with poor workplace cultures. Bullying and harassment at work takes many forms. It may be covert and insidious or a one-off, blatant instance of bullying behaviour. This behaviour can result in low levels of job satisfaction, a low opinion of management, physical and mental problems for the individual and increased absences, turnover and resignations, as well as poor morale and performance, leading to loss of productivity and a culture of fear and blame, for the organisation.

If you have experienced bullying or harassment, or if you are responsible for line managing anyone who has had this experience, where their health, safety and well-being is one of your key responsibilities, then this course is a must.

Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about bullying and harassment.

The topics covered in this one-day course include:


  • Outline of the impact of bullying, how bullying affects a team, department and organisation;
  • Where and how bullying and harassment happens;
  • Harassment and the law, bullying and the law;
  • Types of discrimination, protected characteristics, and examples of harassment.

Recognising Bullying and Harassment

  • Recognise the overt and covert signs of bullying and harassment at work;
  • Examples of bullying and harassment and accepted definitions;
  • The risk factors that lead to bullying;
  • The role that culture plays;
  • Guidance on fostering a healthy culture and know how to manage and prevent bullying and harassment.

Procedures and Guidelines 

  • The need for a bullying and harassment policy;
  • Know how to carry out a risk assessment and how to implement control measures that will reduce and eliminate risks;
  • Having management standards, informal measures, formal complaints procedures, mediation, constructive dismissal, employment tribunals and retaining case data.

Supporting Employees 

  • The reasonable steps that managers must take to protect and support employees who are at risk of bullying
  • The steps, include listening to a complaint, providing advice, confidentiality, counselling, rehabilitation, sickness absences, return to work interviews and fit to work notes.
  • Recognise the effects that bullying and harassment have on the individual, those who witness it, and on the team and the organisation.


Many of our organisational development courses are led by Sandy Keating. Her background is in marketing and management. She couples this with her extensive experience in adult vocational education and learning. It's a highly effective combination.


To find out what other people think about this workshop click here and then choose from the drop down menu to read their comments..


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


Negotiation techniques

Dealing with difficult people

Leadership and management skills

Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £999 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £999 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."
01584 890970

ACM Training

ACM Training is a trading name of Crosshands Limited. Our registered office is at the above address and our registration number is 03136393.

Five minute masterclasses
Special offers
Consultancy services

Follow us on Facebook  Follow us on Twitter  Read the ACM blog  Read the Difficult People blog  LinkedIn

© ACM Training