This practical and effective training course is aimed at anyone who is new to negotiation or is looking to develop their core negotiation skills through interaction and training. With the modern work environment becoming even more dynamic, almost anyone within an organisation may find themselves negotiation without even realising it.


This one-day negotiation techniques training course examines the fundamentals of successful negotiation and will equip delegates with the tools and techniques required to negotiate with confidence. It will explore how to prepare and carry out a sincere and effective negotiation to achieve an outcome that benefits all parties. By the end of the course the following topics will be covered:

  • An understanding of what negotiation is (and what it isn’t)
  • Defining what constitutes effective negotiation
  • The traits of a successful negotiator
  • Preparing to negotiate: Establishing your boundaries in advance
  • The ability to achieve win/win outcomes most of the time and how to negotiate for and accept the best alternative to win/win
  • A strategy for successful negotiation based on careful planning
  • Improved face to face communication and rapport building skills
  • The opportunity to practice new skills in a safe environment
  • Creating a constructive environment
  • Understanding the importance of non-verbal communication to build rapport
  • Questioning techniques to control the negotiation
  • Dealing with emotion and deadlock
  • Exercises to put these principles into practice
  • Individual action planning to transfer your learning back to work


Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. When we're negotiating for an extra day off she wins every time.


To find out what other people think about this workshop click here to read their comments.


This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.


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Join our waiting list

We're sorry, the course youíve chosen isnít running as an open workshop at the moment but you can either register your interest and weíll let you know when itís back on, or ask to have it delivered in-house (see below).

Ask about in-house options

If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.

Price From £999 per day (or per hour)*

* Please note the rate depends on workshop type and duration. You may pay even less than the price shown for shorter sessions.

Book an in-house workshop

If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.

Price From £999 per day (or per hour)*

What our clients say:

"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."
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