
We all find ourselves handling awkward conversations from time to time. The natural response is to avoid such discussions. But avoidance is often the worst option. This course will show you the right options.
Some of us handle awkward conversations by adopting the silent treatment as a way of coping with the issues. Other people simply avoid awkward conversations altogether so that they never end up in such situation. The problem, however, is not always other people or the nature of the conversation but the way we handle it. This practical and effective one-day course is designed to help attendees develop the skills, knowledge and attitudes required to handle awkward conversations, even when things turn highly emotional. Delegates will also develop the skills required to provide concrete feedback when someone has done something wrong, to deliver bad news to those who do not want to hear it and to disagree with others, whilst still maintaining and strengthening their relationships whether at work or in their personal or social life.
Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about handling awkward conversations.
TOPICS
FACILITATOR
Sandy Keating leads this workshop. An energetic and knowledgeable trainer, no conversation with her is ever awkward. Or so she says! And who are we to disagree?
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IN HOUSE
This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.
YOU MAY ALSO BE INTERESTED IN
We're sorry, the course you’ve chosen isn’t running as an open workshop at the moment but you can either register your interest and we’ll let you know when it’s back on, or ask to have it delivered in-house (see below).
If you have more than a few staff to train, want to tailor the content to your exact organisational needs, prefer the privacy of one-to-one training, or simply want the flexibility of choosing a date and, for our face-to-face workshops, venue that suits you, then this is a great and, in most cases, cost-effective alternative to our public sessions.
Price | From £999 per day (or per hour)* |
If you're ready to order an in-house workshop and you want to use our secure, online booking system then click on the order in-house button below. You'll get a chance to let us know your preferred date at the next step.
Price | From £999 per day (or per hour)* |
"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."