EFFECTIVE LISTENING SKILLS

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Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Join wait list

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Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price

From £999 per session

organise

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COURSE AIM
Listening, like all skills, can be mastered through guidance, practice and persistence. This one-day, practical and cost-effective course is designed around numerous examples of good and bad listening techniques so delegates can see clearly which methods work and which do not. All sessions include exercises to allow delegates to practice the listening skills discussed. Delegates will explore listener personalities, types of listening, bad listening habits, toxic words, questioning skills to encourage constructive conversations and much more.

COURSE OBJECTIVES
Through a series of interactive, practical and enjoyable course, we suggest including the following objectives in this workshop although, as with all our courses, we try our very best to incorporate our clients’ needs, where they're not listed here:

Introduction
• Why Listening is important.
• Why people don’t listen.
• How miscommunication happens.
• What is the secret to good communication skills?

Active Listening
• Different listening styles.
• Effective listening styles.
• Active listening.
• Empathic listening.
• How to formulate your conversation to establish rapport and get immediate results.

Listening Spectrum
• How people listen and how to use a systematic method to improve your own style.
• The ideal personality while listening. Bad Listening
• What not to say in conversations.
• How to use example conversations to improve your listening.
• How to improve your listening using a series of fundamental and proven
guidelines.

Asking Effective Questions
• The most effective questions to ask while listening.
• The types of questions to avoid.

Critical Responses
• How to avoid using toxic or trigger words in conversations that can immediately change the nature of your interaction.
• Toxic or trigger words to avoid. Difficult Listeners
• The types of difficult listeners.
• The behaviour of each type.
• Strategies to handle each type.