CUSTOMER SERVICE TRAINING OLD

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Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Join wait list

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Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price

From £999 per session

organise

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AIM

In these difficult times, with government spending shrinking, donations from the public dwindling and for many, grants becoming much harder to win, the one thing that might just set you apart from your 'competitors' is the way in which you 'market' your services, products and ideas and look after your clients.

The aim of this programme, whether you are a not-for-profit, or for-profit entity, is to develop and improve your client relationships through enhanced marketing skills and the services you provide to your clients. We focus on the key areas of finding new clients; promotion & publicity; creating a successful client experience; image & presentation skills. 

OBJECTIVES

By the end of this course, through the use of practical and ‘life-like’ activities, group work, role play, debate, guided discussion and case studies, delegates should be able to demonstrate of solid understanding of how to apply the following to their day-to-day organisation to grow sector share, enhance client awareness and build on existing goodwill: 

• An introduction to client behaviour
• An explanation of how clients make purchasing decisions 
• An explanation of the influences that affect client decision-making
• How to use the client decision-making process to create demand
• Understanding the client service framework
• Creating client satisfaction and learn more about client retention techniques
• Handling complaints effectively and positively
• A definition of image and the importance of first impressions
• Assessing the image your organisation currently conveys
• Define the values you want your organisation to project to others
• Action plan for improvements to your organisational image