WORKPLACE COMMUNICATION SKILLS

Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price

From £999 per session

AIMED AT

Anyone who has to communicate in the workplace. Please note that, at present, this workshop is only available on an in-house booking basis.

OUTLINE

Barriers to Effective Communication

Aim: An introduction to the wide number of sources of noise or interference that can enter into the communication process. By the end of this section participants should be able to appreciate that:

This can occur when people know each other very well and be able to recognise the sources of error

In a work setting, it is even more common since interactions involve people who not only don't have years of experience with each other, but that communication is often complicated by complex work place relationships

Reading Nonverbal Communication Cues

Aim: A large percentage of the meaning we derive from communication, we derive from the non-verbal cues that the other person gives. By the end of this section the following key points will have emerged:

Often a person says one thing but communicates something entirely different through vocal intonation and body language

These mixed signals force the receiver to choose between the verbal and nonverbal parts of the message

Most often, the receiver chooses the nonverbal aspects

Mixed messages create tension and distrust because the receiver senses that the communicator is hiding something or is being less than candid

Developing Communication Skills: Listening & Responding Skills

Aim: There are many situations when you need to solicit good information from others - interviewing candidates, solving work problems or improving work performance. We cover the following points in this session:

The specific strengths of a skilled communicator

Developing sound responding skills

Effective responses when confronted with work problems

Constructive & Effective Feedback Skills

Aim: Managers often struggle with one of the most important, yet trickiest and most difficult management tasks: providing constructive and useful feedback to others. In this session, we discuss the following key points:

Effective feedback is absolutely essential to organisational effectiveness; people must know where they are and where to go next in terms of expectations and goals…yours, their own, and the organisation

The characteristics of effective feedback.